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Credit & Collections Representative/Receptionist

Position ID#: 0086-083019
Department: Administrative Office
Status: Full-time
Non-Union position
Salary Range: Negotiable dependent upon skill level
Other Information:

Permitted to work within the U.S.
Must pass drug/alcohol pre-employment test
Interview, Test/Tryout

 

Description: The primary responsibilities of the Credit & Collections Representative are as follows:

  • Ensure new customer accounts are set up promptly and efficiently so that order placement is not delayed.
  • Knowledge of acceptable payment methods and the applicable steps required by each to ensure that payment is either secured at shipment or credit is properly established prior to shipment.
  • Understands the steps an order takes from start to finish and the key personnel related to each step.
  • Effectively collect past due balances from customers in a uniform manner, but with the understanding that not every customer is identical and be able to substantiate your decisions. If referring to collections is the next step, submit to manager for review.
  • Effectively administer the need for upfront monies on orders that meet certain criteria and follow through until money is obtained.
  • Always communicate with customers as well as internal personnel in a productive manner that builds strong relationships and ensures everyone is on the same page.
  • Make Credit Hold decisions throughout the day while taking appropriate actions to obtain payments, release orders on time and minimize bad debt, while maintaining a productive and mutually satisfactory relationship with the customer. 
  • Resolve disputed items with customers through research of all available information and communicate findings.
  • Prepare and enter credit memos when necessary.
  • Document the Ace system to reflect all communication with customer.
  • Perform supporting tasks on an as requested, as needed basis.
  • Adhere to company policy/procedure
  • A designated number of working hours will be dedicated to the Credit & Collection responsibilities each day. The remaining hours of the work day will be dedicated to coverage of the Receptionist desk/duties. Essentially the Receptionist desk/duties is split between the Credit Collections Representative and another position.
  • This position reports to the Administrative Office Manager.
  • Enter/maintain data in Ace system as required.

Qualifications:   

  • Welcoming/strong telephone voice that clearly conveys that we are here to serve our customers, make good decisions, build relationships and ensure profitability. Ability to be direct and not a pushover, yet helpful and understanding.
  • Thrives on customer interaction while understanding that it’s not always pleasant.
  • Customer Service/Clerical experience in manufacturing a plus.
  • Able to evaluate, analyze a situation and use one’s judgment to make a decision.
  • Effective verbal/written communication skills necessary every day.
  • Detail and process oriented
  • Organizational skills
  • Competent with Microsoft Office (Word, Excel, Outlook) that enables efficiency and organization
  • Can constructively use the internet as an aid in customer evaluation
  • Above average business math skills
  • Overall attendance is better than peers
  • Ability to learn and take directives from others
  • Communicates in a level-headed/productive manner
M/F Disabled and VET EEO/AA Employer.

Click BOTH links below to open PDFs of the documents noted. Print, complete, and fax or mail both to the address below.

 
Human Resources Office, P.O. Box 688, Vineland, NJ 08362-0688
Phone: 856-696-7470    Email: j_choko@aceglass.com    Fax: 856-696-7458
EOE, M/F